The Porch Surgery is committed to working in partnership with the local Community to provide, within the financial constraints imposed, an efficient, effective and compassionate primary health care service.

SURGERY QUALITY STANDARDS

1.      Any patient requiring an urgent appointment will be offered one on the same day.
2.      All requests for house visits received before 11 o’clock, if considered appropriate, are made on the same day.
3.      During the working week, repeat prescriptions are processed within 48 hours.
4.      All patients will be treated in a friendly, helpful and compassionate manner.
5.      All patients, whenever possible, will be involved in any decisions about their treatment.

IN ORDER TO HELP US ACHIEVE THESE OBJECTIVES WE NEED YOUR HELP

EMERGENCY SURGERY

These surgeries are held on a daily basis.  Please only attend if your problem is urgent.  These appointments are intentionally brief; patients who attend with long-standing problems may be asked to come back and see their doctor in a routine surgery, as there is insufficient time to deal with these problems thoroughly in these emergency sessions.

LATE ARRIVALS

We appreciate that surgeries can run late.  This is because we are unable to predict the exact length of time consultations will take.  However, in order to keep the appointment system running as smoothly as possible, it is essential that patients arrive at the surgery a few minutes before their allocated time.  Reluctantly, we have decided that patients arriving more than 5 minutes late may be asked to re-book.

CANCELLATIONS

If you are unable to attend your appointment, please ensure that you cancel as early as possible so that somebody else can be offered the appointment.