Surgery News
Electronic Medical System
We are going to change from our current electronic medical
records system (EMIS) to another system (TPP). This process should be complete by the end of
2010 (hopefully much sooner!) and will hopefully not cause much disruption to
our normal working days. There will however
be a period of time when requests for repeat prescriptions will not be possible
over the internet and it is also possible that there will be very limited
clinic availability for a week or two later in the year during the final change
over period. More updates will be posted
on this section of the website as and when we have further news
Change to Porch Surgery Appointment System from
We have recently reviewed our access to appointments and have
taken into account your feedback.
Whilst many of you have been pleased that you have been seen the same
day you requested an appointment, some patients report that they have had
difficulty getting through on the ‘phone and when they do make contact, all the
same day appointments have gone and they are asked to ring back the following
day.
To try to overcome this problem we would like to pilot a new
system from
We will be operating a “sit and wait” clinic, Monday to Friday
from
If you think your complaint necessitates being seen ‘on the day’
you can attend one of the “sit and wait” sessions (see above times) where you
will be seen by either a doctor or nurse.
You will not be given an appointment time, but we guarantee you will be
seen during the clinic.
It is very important that patients attending the “sit and wait”
clinic let reception know they will be attending (by ‘phone or at
Reception). They will be asked for a
brief summary of the problem which will ensure that they are dealt with by the
most appropriate clinician as efficiently as possible.
We will no longer have “same day appointments” as the sit and wait
session will accommodate patients who need to be seen on the day. By doing away with the ‘same day
appointments’ we will be able to offer more routine appointments up to two weeks
in advance.
We hope by implementing the above changes, it will help the demand
on routine appointments and would welcome any suggestions/comments.
Dr MacArthur and
Partners